How can I communicate with recipients of documents directly via the comment system?

External comments can be used to communicate directly with the recipient of documents via the customer portal.

The customer can now enter a comment directly on the documents received in the Customer Portal.

A submitted comment is displayed in AbaNinja via the Inbox, which can be used to access the corresponding document directly.

By activating the Public Comment function, it is possible to respond directly to the customer's enquiry.

The customer will now receive an email indicating that a new comment has been received. The customer can view this comment directly in the Customer Portal via the link contained in the email.

Note:

The Public Comments function can only be activated in the edit screen in AbaNinja if:

• an email address has been entered for the document
• if the document has already been sent by email
  
  

Requirements:

• This function is only available with a paid subscription.